Welcome from Peter Grant – Director, Estates Transformation
I'm delighted you are considering a role in HMRC. Our ‘Building Our Future Locations’ Programme is at the leading edge of the Government Hubs Programme. The success of this programme will not only deliver substantial savings but also improve the quality of service that HMRC provide. The transformation process involved is one of the largest Estates change projects undertaken in any UK Government department, and one that offers many exciting opportunities to all those involved. This is indeed a unique opportunity to help create a lasting legacy for all those who work within HMRC.
As a senior leader within the Estates Transformation Directorate, you will play a pivotal role in the programme to deliver the UK’s largest office transformation. Our ambitious plans to relocate a workforce of almost 60,000 people into newly developed and innovative workplaces is already underway, and our first completed development has received recognition as a BCO award finalist, but there remains a substantial task ahead. As a key member of the delivery team your contribution to the BoFL Programme is essential and will provide you with the opportunity to make a difference, be the best that you can be and help create a legacy.
Thank you for your interest and taking the time to learn more about these opportunities, I look forward to receiving your application.
Director, Estates Transformation
Background to HM Revenue & Customs
HM Revenue & Customs (HMRC) is one of the largest government departments and one of the UK’s biggest organisations. Almost every individual and business in the UK is a direct customer of HMRC. HMRC collect around £574.9 billion a year in revenue from 50 million individual customers and 5 million businesses across the UK.
HMRC are an impartial and increasingly effective and efficient tax and payments authority, with a vital purpose: to collect the money that pays for the UK’s public services and help families and individuals with targeted financial support.
As part of HMRC’s continued drive to increase tax compliance to close the tax gap, HMRC have embarked on a major transformational programme to redirect more of HMRC’s people and resources to compliance activities, modernising systems and re-engineering processes to become more customer-orientated. HMRC are bringing approximately 60,000 staff together from 170 (as of November 2015) to 13 modern offices across the country. We have already signed the lease on 11 of our Regional Centres.
Our first Regional Centre opened in Croydon in July 2017 and is now home to more than 2000 staff.
Our Belfast, Bristol and Liverpool regional centres are due to open in 2019.
HMRC’s single departmental plan describes HM Revenue and Customs’ (HMRC) priority objectives for 2015- 2020: Single Departmental Plan 2015 to 2020.
What the Locations Programme will deliver
HMRC will only succeed if it changes the way it works – and transformation programmes like Making Tax Digital depend on this. Our Locations Programme is the key to HMRC’s wider transformation. By changing people’s working environment, we are helping to change how they work. Our Locations Programme will bring HMRC employees together into modern offices that will make it easier to collaborate and work flexibly. They will be equipped with modern high-speed digital infrastructure and learning and development facilities.
The programme will help to improve customer service by bringing our activity under one roof, with multi-skilled teams able to switch between communications channels and subject matter to meet customer demand but will also help to increase yield by bringing together the majority of the operational compliance work that HMRC does with each of its customer segments. This makes it easier for our people to work across those segments or on cross-cutting issues. The high-speed digital infrastructure we will deliver will support state-of-the-art data analysis and risk assessment systems to help HMRC target compliance activity.
The Programme also helps HMRC to achieve its savings targets. HMRC has a ‘now or never’ opportunity to avoid costs of £75 million a year by acting before the PFI contract with Mapeley comes to an end in 2021. Moving to Regional Centres will also save more than £300 million up to 2025, and the programme will deliver annual cash savings of £74 million in 2025-26, rising to £90 million by 2028. Our Locations programme is the UK’s largest office property programme. It will bring employees together into 13 modern Regional Centres, five Specialist Sites and - until 2027 - seven Transitional Sites. And it will oversee the closure of around 160 offices. In doing so, it will deliver a major part of the first phase of the Government Hubs Programme.
Our future offices
HMRC employees will be based in the type of high-quality working environment they deserve, one that helps them to get the job done and makes it easier to create a culture where everyone feels valued and involved. By investing in our buildings, we’re investing in our people. Employees moving to Regional Centres will find it easier to build their career and professional skills in the type of high-quality, inclusive, working environment they deserve. They are providing positive feedback on how their new environment may increase productivity in the future.
You can also find out further information about HM Revenue and Customs on our website – www.gov.uk/HMRC