About the Role
As Head of Repairs Services you will be leading the delivery of our repairs and maintenance services. This includes reactive repairs and cyclical maintenance. These services are currently delivered through a range of external contracts and hence effective contract management skills are absolutely vital to this role, ensuring we deliver high performing, customer focused, value for money services at all times.
Reporting to the Director of Housing Services key responsibilities will include: leading the procurement of new repairs and maintenance contracts; overseeing the closedown of existing repairs and maintenance contracts and the successful commencement of new contracts whilst maintaining a seamless service for residents; assessing the business case for taking repairs and maintenance services in house, such as close cleaning, landscape maintenance and communal lighting maintenance; and programme management of the range of projects that form the Repairs and Maintenance Service Improvement Plan.
Main accountabilities for the role include:
- Effectively leading the Maintenance team to develop a performance management culture, motivating and challenging staff to deliver the best possible results.
- Driving continuous improvement through excellent contract management, holding contractors to account to ensure value for money, high quality services are delivered at all times.
- Ensuring that the Association discharges all legal and regulatory duties in relation to the repairs and maintenance service.
- Creating and operating a performance management framework for the repairs and maintenance service: ensuring a range of tools are used to drive performance improvements, including contract monitoring meetings, KPIs, post-inspections, customer feedback.
- Developing effective policies, systems, procedures and processes that comply with regulatory requirements and build on best practice from across the sector.
- Providing high quality reports to Senior Management and Board as required, on the delivery of the Association’s repairs and maintenance services.
- Ensuring that repairs and maintenance services are customer focused and flexible, and are able to respond to changing customer expectations and demands.
- Ensuring that all claims relating to reactive repairs covered by the Association’s insurance policy are submitted timeously
- Appraising and developing business cases for the transfer of reactive and cyclical maintenance services in house
- Continually scrutinising costs and delivering year-on-year efficiency targets for the repairs and maintenance services and the Association as a whole.
Documents for download: