Head of Housing and Customer Service

Dear Applicant

Thank you for your interest in this exciting opportunity at Hjaltland Housing Association.

We are a long established company, providing high-quality affordable housing across Shetland. We recently celebrated our 40th Anniversary which highlighted our growth and continued investment in our community.

I have been with the Association for over 16 years, the last 6 as Chief Executive, and I am looking to add a dynamic forward thinking individual to our excellent senior management team. I am looking for someone with significant experience in leading and inspiring their teams to deliver the best they can for colleagues and our customers.

The post offers a fantastic opportunity to further develop our services and influence our strategic direction as well as lead significant performance improvement within the Housing Management team. The Head of Housing & Customer Service role will also be instrumental in building successful relationships with our local communities and key stakeholders.

We have a very high calibre, motivated Management Committee, driven by quality and fairness. This post holder will have regular interaction with the Committee and will work as a core part of the Leadership Team in delivering to a high quality.

We consider our staff to be our greatest asset and they have worked extremely hard improving the customer service standards throughout the organisation and ensuring this is a truly great place to work. This post offers excellent opportunities to live in a magical place and be part of an organisation doing some exceptional work.

Bryan Leask
Chief Executive, Hjaltland Housing Association