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notice: This position is now closed to applications.

Customer Service Advisors Vacancy


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Castle Water is one of the fastest growing utility supply companies in the UK, having just acquired the business customers of Thames Water retail; this has taken group turnover to approaching £500m, supplying water services to business customers across Scotland and England. Castle Water has plans to continue to grow rapidly, together with the necessary market position, financing and resources.

Due to rapid growth they have a number of Customer Service Advisor opportunities available at their new state of the art Customer Service Centre in Blairgowrie:

Customer Service Advisors (£17,000 - £20,000): you will be trained across a number of systems including invoicing and CRM. You will be responsible for invoicing, resolving customer queries and liaison with Wholesalers on behalf of customers. Castle Water aims to answer most queries in a single phone call or email, and you will be given comprehensive training to enable you to provide the highest levels of customer service.

Castle Water offers an attractive base salary depending on Experience (DOE), pension scheme, life cover (subject to the rules of the schemes) and 28 days paid holiday. Normal working hours are 9-5 Monday-Friday, although some additional hours are required to support their full customer service operations of 8-6 Monday to Friday. 

The roles are based in Perthshire and combines fantastic access to leisure activities but also being close to the major cities of Scotland. This not only offers an opportunity to develop and grow within a dynamic business, but also a chance to embrace a unique setting within a breath taking backdrop in an area of natural outstanding beauty, offering unique lifestyle opportunities.

For a confidential discussion regarding the role, please contact the team on 0141 212 7555. For more information visit 

To apply, please email your CV and covering letter to 

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How to Apply

For more information on this role please click the "Further Info" button above.