Director of Operations and New Business Development

Director of Operations and New Business Development


Victim Support Scotland is an independent charity built around a team of committed staff and volunteers, whose mission is to support people affected by crime and keeping them at the heart of the criminal justice system in Scotland. We are at the forefront of raising the profile and improving the rights of victims and witnesses in the public, parliamentary and criminal justice arenas.

What are we trying to achieve

Our mission is to ensure that those affected by crime receive high quality support that will help them to recover from their experiences. Ultimately, we want victims and witnesses to be at the heart of criminal justice in Scotland.

There are four things that we need to do to achieve that:

  1. Deliver supportive, accessible, personalised and excellent services to those who need our help.
  2. Build partnerships with other organisations so that we can work together on putting victims and witnesses first.
  3. Champion the rights of victims and witnesses.
  4. Develop VSS so that we can provide excellent services that meet the needs of victims and witnesses.

We have a detailed action plan over the next three years to meet these goals. However, there is a lot to do and we need to be realistic. Achieving these changes will not always be easy and we have limited resources.

2018 – 2019 will be about building the foundations for a more stable and successful VSS, at the same time as providing priority services to a high standard.

2019 – 2020 is where we will tackle more of the complex challenges that we have and start to secure our future through new fully funded services.

2020 – 2021 will see us continuing to implement the changes of the previous two years, reviewing our performance against this strategy, and preparing for VSS for the next stage.

The Role

We are looking to recruit a Director of Operations and New Business Development, to continue to drive forward and shape our organisation in the face of a continually challenging and changing environment. As a member of the Executive Leadership Team (ELT) and reporting directly to the CEO, you are jointly accountable for the implementation of Victim Support Scotland’s (VSS) strategy and strategic implementation plan.

Key accountabilities will include:

The successful candidate will be educated to degree level, with evidence of progressive learning, personal development and continued personal development. You will have a working knowledge of the voluntary/ charitable sector in Scotland and/or the UK, and you will understand what it means to lead a modern charity. Developed communication and networking skills are required, as well as working knowledge of leading on programme and/or project planning methodology.

Further information about the position and Victim Support Scotland can be found as follows:


For a confidential discussion about the position please contract Catriona Mackie or Andrew Thomson at our recruitment partners, Aspen People, on 0141 212 7555.

For any process queries please contact Antonia Davidson at Aspen People on 0141 212 7572.


To apply, please upload your CV and supporting statement by clicking here.

Applicants will be shortlisted for interview by matching the details given on their CV and Supporting Statement against both the job description and the skills list. We would therefore ask applicants to provide clear evidence to show how your experience, skills and knowledge match those requirements.

We would also be grateful if your covering letter / supporting statement could include the following information:


Closing date for receipt of applications: Friday 28th September 2018
Candidates will be notified of the outcome of their application no later than 5th October 2018
Longlist interviews: Wednesday 10th October 2018
Panel interviews: Thursday 18th October 2018