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Thank you for your interest in the role of Chief Executive Officer with Dumfries and Galloway Citizens Advice Service.  The organisation was formed in 1997 and plays a pivotal and life changing role for thousands of people each year in Dumfries and Galloway providing a wide range of advice services across the region.  The organisation is a member of Citizens Advice Scotland and hence we proudly use the Citizens Advice Bureau logo, one of the most recognised and respected brands in the UK.

We are seeking a new Chief Executive Officer, who will also fulfil the role of Company Secretary, with outstanding leadership skills to take our organisation forward in the next stage of its development.  You will lead 58 staff and 60 volunteers and be responsible for a budget of £1.4 million including delivering our core contract with Dumfries and Galloway Council as well as a wide range of other advice services.  You will work in partnership with a wide range of stakeholders within the region and across Scotland and will lead the development of our new Corporate Plan to shape the organisation’s future.  We strive for excellence in customer service which will be a priority for the new CEO.

Dumfries and Galloway is a great place to live and work with an enviable quality of life.  As well as tremendous professional opportunities we have a rich heritage and culture as well as a myriad of outdoor pursuits.  If you like rolling hills and sandy beaches, space to live and breathe then this is the area of Scotland for you.

I hope that you will consider applying for this exciting position and wish you good luck.

Patrick J. Shearer, Chair of the Board of Directors

About Dumfries and Galloway Citizens Advice Service

Dumfries and Galloway Citizens Advice Service is an independent charity (SC027107) and a company limited by guarantee (SC179254). 

Our vision is to be the leading socially responsible organisation providing holistic, high quality and accessible advice and representation for all citizens of Dumfries & Galloway.  In fulfilling this vision we will make a real and empowering difference to people’s lives through an independent, responsive, trusted, innovative and flexible approach.

Our aims, which we share with Citizens Advice Scotland, are to ensure that individuals do not suffer through a lack of knowledge of their rights and responsibilities or of the services available to them, or through an inability to express their needs effectively.  We aim equally to exercise a responsible influence on the development of social policies and services, both locally and nationally.

We also aim to,

You can find out more by visiting www.dagcas.org


The Role

Chief Executive
Dumfries and Galloway Citizens Advice Service   
£40,000 - £45,000

Dumfries and Galloway Citizens Advice Service (DAGCAS) is an independent charity, who are members of Citizens Advice Scotland. DAGCAS provides free confidential advice and assistance to the public via its three Citizens Advice Bureaux, which are located in Annan, Dumfries and Stranraer.

The organisation is the largest Independent charity in the region (out with RSLs) and offers the role holder an opportunity to influence social policy at a regional and national level.  Funding for the organisation is in place and DAGCAS is in a good position financially.

The Region of Dumfries and Galloway is located in beautiful South West Scotland, the gateway to three countries - Scotland, England and Ireland; the perfect location to learn, live and explore.  You will find a quality lifestyle with a rich heritage and culture, access to numerous outdoor pursuits and ‘space’ to develop and to provide your professional expertise in a beautiful rural region.

The CEO is responsible for leading the development and execution of DAGCAS’ long term strategy with a view to providing the best advice to the people of Dumfries and Galloway.  This leadership role is ultimately responsible for the day to day management decisions and for implementing the Company’s plans. The CEO acts as a direct liaison between the Board and Management and reports directly to the Board.  The CEO also works closely with a number of stakeholders including: Citizens Advice Scotland, local and national government and the public and is committed to provide excellence in Customer Service.

We are looking for someone with entrepreneurial drive and spirit, who can be the face of DAGCAS. You will be values driven in your approach and uphold the values of DAGCAS at all times as these are extremely important to the organisation and the Board. We would expect you have an understanding and commitment to the aims and principles of the CAB Service as well as a commitment to providing excellence in customer service. 

You will come from a leadership background and have previous experience of working with and building relationships with a diverse range of internal and external stakeholders.  Experience of line management and working with a Board is also an essential element of the role.

Further information is available as follows:

How to Apply Section

We trust that you have found the information on this site both useful and informative. For a confidential discussion please contact Debbie Shields on 0141 212 7555.

To apply, please send a comprehensive submission which should include:

These should be uploaded by clicking here

Applicants will be shortlisted for interview by matching the details given on their CV and supporting documents against the role description. We would therefore ask applicants to provide clear evidence to show how your experience, skills and knowledge match those requirements.

If you have any issues uploading your application please contact Kelsey Sinclair on 0141 212 7555.


Provided below note of the critical dates which will help you plan your diary

Closing date: Monday 17th June at 9am

Shortlist interviews: w/c 8th July 2019