Director of Operations

Thank you for your interest in joining our team. I hope the information provided will give you an understanding of the role and our ambitions for the future.

During the past year we have continued to focus on improving performance across all areas of the business, and particularly on achieving efficiencies to facilitate the delivery of our Value for Money Strategy

The office and departmental rationalisation which were integral to this, have also helped to develop a more concentrated approach to joint working throughout the organisation as we strive to improve the customer journey both internally and externally.

Our ongoing commitment to work with tenants and communities to understand and address key issues is now supported by an organisational culture which focuses on what is right for our tenants and colleagues, and ultimately the business as a whole. 

The impact of this is illustrated by the improved results in our recent customer satisfaction survey, our recent attainment of the IIP Gold accreditation and our inclusion at in the ‘Sunday Times 100 Best Not-For-Profit Organisations To Work For’, where we placed 33rd in Scotland.

The Group has real aspirations for growth and launched a new business plan in September 2018, setting out our ambitions for the next three years.

As part of our Business Leadership Team, the Director of Operations will be fundamental to our success in delivering this, with the opportunity for real influence over delivery of our frontline and support services through the strategic growth of the team.

We are seeking an outstanding individual who will complement our existing team as we look to the future, building on the strong foundations already in place, to become the high performing, forward thinking organisation our tenants, customers and stakeholders deserve.

If you think that you are up to the challenge and have a proven track record of excellence, leadership and results then we look forward to hearing from you!

Nicki Donaldson
Chief Executive