Deputy Chief Operating Officer

The Role

Deputy Chief Operating Officer
Competitive salary in the range of £117,783 – £135, 297 per annum depending on experience

This newly shaped leadership role will drive the strategic development and delivery of an integrated, high‑performing professional services environment at Cardiff University by:

• Leading service transformation across the academic and student lifecycle, ensuring professional services are coherent, customer‑focused, inclusive and aligned with institutional priorities.
• Providing strategic oversight and leadership of major operational areas, including Student Experience, Education Operations, Education Support, Governance, Timetabling and College Operations.
• Championing a culture of continuous improvement, embedding digital transformation, service integration, and sector‑leading operational practices.
• Driving strategic planning, risk management and performance assurance, ensuring effective resource allocation and robust governance.
• Leading and empowering multidisciplinary teams, developing talent, embedding new ways of working, and modelling our institutional values
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• Acting as a key strategic partner across the University, representing professional services, contributing to governance, and deputising for the Chief Operating Officer.

This is an exceptional opportunity for a dynamic and forward‑thinking leader to shape the future of professional services at Cardiff University. If you have a passion for delivering high‑quality services, empowering teams, and driving organisational change, we would be delighted to hear from you.

Full details on the role, including principal responsibilities and duties, and the knowledge, skills and experience needed for the role are included in the Information Pack for the role which can be downloaded below.