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Director of Customer Experience


Dear Applicant

Thank you for your interest in the role of Director of Customer Experience at Trust.

Trust is a growing organisation, both in terms of building homes, developing partnerships and designing new products and services. We have significant ambitions for the future and a clear purpose to make a positive difference to the lives of our customers and the communities we serve.

This year will be an exciting time to join Trust as we continue to implement our business strategy The Time is Now. We are increasingly becoming a truly digital and data driven organisation whilst continuing to deliver first class personalised services and care for our customers. We have strong foundations in place as we ready ourselves to meet the economic, housing, health, technological and climate challenges and opportunities of our time.

The culture at Trust is caring, involving and compassionate – but we are also focused on making change happen and delivering results. As we have embarked on our change journey, working at pace has become a reality and our teams have flourished with the opportunity to be innovative and learn new skills.

This role is for a visible and high profile leader – someone who is used to making a difference, enjoys a challenge, and welcomes the opportunity to contribute widely. Our culture is fundamentally important to who we are and what we do – we are looking for someone to join us in motivating, inspiring, coaching and leading our people in what is an ambitious and challenging transformation agenda.

I hope that you will find this to be an exciting opportunity – and if you do, please apply!

I look forward to the chance to meet you.

Very best of luck

Rhona McLeod

Chief Executive