Trustee Recruitment

Citizens Advice in Scotland: a national treasure

The Scottish Citizens Advice network is the largest independent advice service in the country, providing free, impartial and confidential advice. Together, this group of independent charities helps more than 295,000 people solve their problems each year in communities everywhere from city centres to the Highlands and Islands.

The service has a footprint across every community in Scotland and provides advice across a range of locations and channels. It consists of:

  • The national umbrella organisation, Citizens Advice Scotland (CAS);
  • 60 independent Citizens Advice Bureaux; and
  • the Extra Help Unit, a UK-wide service which supports vulnerable energy consumers at risk of disconnection.

CAS is the national umbrella organisation for the Scottish service. It provides development support, training and information to the client-facing organisations, as well as a rigorous quality assurance and monitoring programme, ensuring that the same high quality of advice is available across Scotland. It also acts as the national contract partner on behalf of the Scottish network, and provides support for bureaux development and national projects.

CAS also has a substantial social policy function which works with a broad range of issues that affect citizens: social security, debt, employment, and consumer issues. The Scottish network is in a unique position to witness and understand the impacts of changes to policies and public services; CAS uses this statistical evidence, combined with research, policy work and campaigning to provide information to decision makers to help improve outcomes for citizens.

CAS is funded mainly by grants from the UK and Scottish governments, along with project funding from a variety of other sources.

The CAS Board: a vital link in the chain

CAS works with a diverse range of stakeholders including governments, regulators and other public and third sector organisations. The aim is to improve outcomes for citizens and support the client-facing advice network through securing funding and supporting the provision of high quality advice throughout Scotland.

It is an exciting time for CAS as we navigate and adapt to an increasingly complex operational, financial and political environment. We are seeking experienced and energetic trustees who have the skills and expertise to guide the organisation in delivering improved outcomes for citizens. The positions on offer are not remunerated but the real reward is being part of our extraordinary team and knowing you will play a key role in shaping Scottish society for the better.

Documents for download:

CAS trustees – your chance to shape Citizens Advice Scotland

The CAS Board is made up of a balance of 6 External and 6 Internal Bureau trustees plus an independent Chair. Four CAS Board External trustee vacancies have arisen due to current trustees having served a term of office and not wishing to stand for re-election.  We are seeking 4 External trustees with a range of personal and business attributes to help maintain the strategic direction of CAS.

Together with the rest of the trustees, you will have a key responsibility in governing and providing strategic leadership by ensuring that CAS has a clear vision and mission; and that the strategy is executed by the management team to deliver improved outcomes for citizens.

You will have a sense of leadership and a commitment to carry out the duties of a Trustee with an ability to exercise judgement and work collectively. You will be prepared to offer personal and business skills and experience to support the work of the staff as and when required. You should understand and believe in the core values and ethos of the Citizens Advice Service. Commitment to and an understanding of the aims and principles of the service is essential, as well as understanding of the ways in which CAS can exercise influence on the development of social policy.

In order that CAS can maintain the governance structure of the organisation, CAS is seeking up to 4 suitably qualified individuals from outside the Citizens Advice service network. All applicants should have significant senior management experience in a complex organisation. In addition to possessing strategic vision, CAS is keen to appoint individuals who have senior management experience and an awareness of relationships with Government at Westminster and local level.

In keeping with our commitment to equality, diversity and inclusion, we encourage applications from individuals regardless of their sex, age, disability, sexual orientation, gender reassignment, pregnancy and maternity, race, religion or belief or marriage and civil partnership status.

Trustees are appointed for a term of 3 years and are eligible to seek nomination to serve a further 3-year term after which they must retire from the Board. You will be required to attend approximately 6 Board meetings annually. In addition to Board meetings, you may be required to devote at least 1 day per month on average. You may also be a sub-committee member and will therefore be required to attend specific meetings.

How to Apply

If you would like to discuss the roles in further detail please contact Steven Murray on 0141 212 7555.

We would encourage applications to be sent as soon as possible. To apply, please submit a CV and covering letter/supporting statement expressing why you are interested in this opportunity and your suitability via the relevant link below:

Please note that you will receive an immediate acknowledgement of your application. If you do not receive this please contact Melissa Scholes on 0141 212 7555.

We have provided below a note of all the critical dates within this external recruitment campaign which we hope will help you plan your diary:

Closing date for applications

 11 December 2019


Early January 2020