Chief Executive Officer
Rory Mair


Thank you for your interest in the Chief Executive role at Citizens Advice Scotland.

This is an exciting time for our organisation and I am pleased that you are considering being part of our future development.

During times of change and increased financial pressure, many people need some extra support and advice to help them chart their way through some of the challenges that affect their lives in significant ways. Over 300,000 citizens a year trust and depend upon the Citizens Advice network to support and advise them on any number of sensitive and complicated issues, and often in difficult circumstances. These include benefits, debt, employment and consumer issues. For those facing these challenges, often worried and isolated, we want the Citizens Advice network to be their first port of call.

Citizens Advice is one of Scotland’s most recognised and trusted brands, and Citizens Advice Scotland is the national body that forms part of the Scottish Citizens Advice service. This network is made up of 61 independent Citizens Advice Bureaux operating in almost 300 locations, the Citizens Advice Consumer Service, the Extra Help Unit, and Citizens Advice Scotland. Citizens Advice Scotland supports the frontline organisations by providing information, training and a range of other services, as well as acting as the national representative for the service. It also has a key role to play in shaping public policy – by sharing the evidence gained through advice giving with key decision-makers to make them aware of the impact of policy or public service changes.

Following the successful implementation of a best practice governance structure, we have a new board of Trustees in place who are committed to taking Citizens Advice Scotland forward. We are now looking to recruit a Chief Executive to lead the organisation in delivering an outcome-focussed and sustainable organisation that can support the citizens of Scotland for generations to come.

We are looking to recruit someone who is able to demonstrate a genuinely strategic approach to development and change, and with a commitment to and understanding of the not for profit and public sectors. There is no doubt that this is a seriously complex and challenging role but the rewards are great!

Rory Mair,