Director of Customer Services
Salary – £60,448 – £63,486 (EVH Grade 9)
Glasgow / Hybrid Working
Ardenglen Housing Association is a highly successful, award-winning organisation. A community-based housing association established in 1990 operating from a modern office in Castlemilk who own and manage over 980 homes with 22 staff at its core. Priding themselves on being recognised as a community anchor they are committed to the ongoing physical, social and economic regeneration of the area, with customer services, innovation and first class customer services at their core.
Ardenglen is looking to appoint a new Director of Customer Services. They are searching for an experienced and skilled leader to join the Senior Leadership Team, who can work to ensure high quality and high performing customer services throughout Ardenglen. They will help develop and deliver business strategies to reach performance targets that puts customers and tenants at the forefront of the organisation as well as having strategic responsibility for the social regeneration function. The Director will also lead on continuous review of services and oversee their delivery to stakeholders and partners. A key focus will revolve around ensuring strong customer engagement within the community and to promote and uphold Ardenglen’s professional reputation. They will be responsible for maintaining Ardenglen’s strong track record of collecting rental income and reducing the income lost from empty properties. The Director should be proactive and energetic in their approach to working in teams and with key partners.
As a candidate you should have minimum 5 years of housing management experience; membership of the Chartered Institute of Housing is desirable but not essential. You also will have a background in implementing strategy and delivering results with a particular experience of supporting and motivating staff through times of change. Alongside this, it would be highly beneficial to possess 3 years of managerial or supervisory experience as the role involves managing a small team. You must be an excellent communicator; you should be approachable to your team and tenants and be able to effectively communicate both verbally and in writing. Above all, you will be committed, people driven person, energetic for change and supportive of those around you as well as the wider social regeneration of the Castlemilk area.
If you would like to have a confidential confidential discussion please contact either Nigel Fortnum or David Currie on 0141 212 7555.
How to Apply
To apply for the position please CLICK HERE to complete a short form and upload your CV and supporting statement (combined in one document). We would be grateful if you could include the following information in your supporting statement:
- Current or most recent salary
- Details of two referees (please note that referees will not be contacted until offer stage or without prior consent
Applicants will be shortlisted for interview based on their application matching the detail provided in the job description and person specification. We would therefore ask applicants to provide clear evidence to show how your experience, skills and knowledge match those requirements as well as why you are interested in the role.
You will receive an automatic acknowledgement of your application – if you do not receive this please contact Katy Gall on 0141 212 7555.
Closing date for applications: Monday 31 July 2023
Longlist interviews: Wednesday 16 August 2023
Psychometric assessments: Issued on Friday 18 August; completion by Monday 21 August
Shortlist interviews: Tuesday 22 August 2023