Consumer Panel Members

The Role

Chair of the Consumer Panel

Along with duties set out below for all Panel Members, the Chair will:

• Provide leadership and strategic direction to the Consumer Panel, ensuring it delivers on its vision and mission.
• Facilitate meetings by preparing agendas, guiding discussions, and ensuring all voices are heard.
• Coordinate the formulation and articulation of the Panel’s advice and recommendations to the SLCC and other regulatory authorities.
• Act as the primary liaison between the Panel and the SLCC, including regarding input to the SLCC’s annual budget and operating plan development process.
• Present an annual report summarising the Panel’s contributions and outcomes to the SLCC Board.
• Oversee the onboarding and induction of new panel members.
• Ensure all Members are aware of their role and responsibilities and supported to fulfil them, raise any concerns with the relevant Member and notify the SLCC of any alleged breaches of the Code of Conduct.

Consumer Panel Members

Panel members will:

• Contribute to the Panel’s work by offering informed, consumer-centric insight.
• Ensure the consumer voice is shared to influence decision-making and approaches across the regulatory system.
• Draw insight from their own experience and networks, sharing best practice and lessons from other sectors and organisations.
• Participate actively in Panel meetings and discussions.
• Provide input to projects, publications and engagement with stakeholders.
• Assist in the design and execution of consumer-focused research, ensuring methodologies and findings accurately reflect consumer experiences.
• Advise on strategies to improve consumer engagement and accessibility.
• Collaborate effectively with other Panel members, sharing diverse perspectives.

Selection Criteria

Candidates should demonstrate a commitment to promoting and protecting the interests of consumers, particularly vulnerable and disadvantaged groups. They should have an understanding the ways in which consumers may be more at risk in the market and how this can be addressed.

Skills and Experience

Panel members will be selected based on a range of suitable skills and experience, including one or more of the following:

• Consumer advocacy and policy
• Regulatory insight
• Research, analysis, and social science expertise
• Customer service, complaint handling, or service delivery to consumers
• Working with consumers who may be disadvantaged or vulnerable
• Other relevant expertise applicable to the Consumer Panel’s work.

These skills and experience can be gained in a range of different settings and from work, voluntary or lived experience.

Capabilities 

Candidates should also demonstrate the following:

• The ability to work collaboratively within a team, to listen and challenge in a constructive manner, providing an independent point of view
• Strong communication and influencing skills
• The ability to act in an independent advisory capacity and to respect the confidential nature of discussions
• A commitment to equality, diversity, inclusion and the promotion of human rights.

We particularly welcome applicants who:

• Reflect the diversity of the community, including people living with disabilities and individuals from ethnic minority backgrounds.