Our vision statement “Where Communities Thrive”, aims to set the scene for the long-term future of our estates. In its 31-year history, the Association has built up a strong reputation as an innovative community-controlled organisation which places customer service, financial viability and being an excellent employer at its heart. Since its registration in 1991, the Association has grown organically through renovations, new-build and stock transfers.
We provide landlord services and community representation in three distinct communities in the south of Glasgow – Arden, Darnley and Pollok.
The Association has a 5-year plan which sets out what we hope to achieve during this period. The plan is reviewed every year to take account of any changes that may have an impact on the work of the Association.
Our main objectives for 2022-2027 are:
Customer Service – we will provide excellent customer service, through the analysis and evaluation of customer feedback.
Governance – we will continue to review our governance requirements to ensure strategic leadership and direction.
Financial Viability – we will manage finance to sustain the business to allow for the continued delivery of services.
Asset Management – through a robust programme of reactive, void, cyclical and planned repairs, we aim to maintain and improve existing properties.
Community Regeneration – by building on existing partnerships, we hope to create opportunities to enhance services in our estates.
Development – we will build high standard new homes to meet the needs and aspirations of our customers.
We seek to challenge what we currently do and always look to improve, rather than simply carry on with existing patterns of work.
We have achieved accreditation for Customer Service Excellence – a practical tool for driving customer-focused change – and are currently operating at the Silver level of the Investors in People framework.
Dedicated – we will give 100% commitment to our work
Aspirational – we will strive to achieve the best we can for our communities
Respectful – we trust and respect our customers and each other
Transparent – we will be open and honest about what we do